Casino Mate Terms and Conditions

The terms and conditions of the Casino-Mate are a form of the agreement between a user and online casino guide, where everything that concerns this cooperation is covered. In other words, these are the rules and statements that regulate any kind of activity of both the user and the casino comparison platform. We have a right to change the statements, with the obligatory informing of the user by email.

A user agrees to follow the rules automatically during registration and use of our services and offers. A user can stop the agreement by deleting the account. In this post, you will learn about the main and most essential points of the Casino Mate rules.

Glossary

First, let us explain to you the main terms used within the agreement. Here are the essential concepts with some brief explanations:

Casino-Mate Online Casino means the brand and all the services offered via the website casinomate.io
“Customer/s”, “Player/s” – under these words simple users, who are the members of casinomate.io (they have a registered account) are stated.
“Games” – this term implies the main services of online casinos – the pieces of software that entertain users and conduct the main activities between them and a casino.
“Service” – the term unites the Casino-Mate, its website, the holding company, and the staff of the website.
“Software” – the terms are related to any pieces of software used in online casinos, both scripts, and games. They are owned and licensed by companies.
“We/Us/Our” – the term unites the Casino-Mate, its website, and the staff of the website.
“Website” – the terms are related to the website casinomate.io.

Casino Mate Terms: General

There are several sections of the page. It is better to read them all. However, here are some main general concepts you should be aware of:

First, you should be aware that the company Casino-Mate consult players on online gambling. It is up to you and your legal responsibility to be confident that you do not break any laws of the country of your living or residence.
You agree to all positions of the current terms and conditions by registering with Casinomate.io. Also, you agree with all the possible changes that can happen.
When you register, you submit to being over 18 years old. Also, you must provide us with documents that prove your age during registration and/or on a demand.
Players can face the location and other restrictions cast by the game providers.
Using the service means a subscription for the news and promotional materials from the casino. The users can unsubscribe from them.
The users are fully responsible for their familiarization with the rules and changes of an online casino before playing.

These are the main concepts of the general sections. The other ones concern payments and refunds, fraudulent activities, players’ complaints, and miscellaneous matters at online casinos. In order to provide you with an opportunity to see the different rules regarding real money play at online casinos, Casino Mate experts decided to explain them in more detail. Here are the key points:

All the disputes and complaints must be sent or started within a certain period of time through the support department of a chosen casino. In the case of the legal arguments, the casino is ruled by the courts of the country of casino registration.
As for the limitation of the obligation, you should know that the services are provided “as is”, and the user knows that the activities and services provided by the company can lead to money losses and other negative consequences of gambling. What is more, the user is solely responsible for the aftermath of using any gambling website. Casinos cannot guarantee the safety and safety of your hardware after and during using the services.
As for fraudulent activities, it is forbidden to use casino services without registration. It is also restricted to use casino services for any kind of criminal and unlawful activities. VPN services are restricted. Gathering into groups or/and creating multiple accounts to gain advantages is forbidden as well. Also, it is not advisable to use the system errors and automatic playing software (as well as any other programs that can give the advantage in a game). The player agrees to cooperate with casinos to identify the fraudulent activities.
As for the payments and refunds, the players should know that all the activities at a casino require at least a single refilling of the account with real money. In case of fraudulent activity suspicion, the player’s accounts can be blocked by the service. Refunds and complaints concerning payments must be submitted through customer support within a week after the transaction.

These are the most essential points you should know about. However, it is advisable to learn all the points before you register.

Account Registration/Recovery and Duplicate Accounts

Each player is given a unique account at an online casino. The players must use the local payment systems and currencies to make payments with local currencies and systems. If it is not possible, all the payments are usually held in Euros. All the data used for creating the account must be truthful and legit. The obligation to maintain this information and change it falls under the responsibility of the player. They have a right and an option to close their accounts. The duplicate accounts are those that share the same information. They can be held only after getting corresponding permission from a casino.

Casino Player Data and Protection

Each online casino can collect the user’s information. In general, there are many safety, marketing, and legal reasons to collect personal data.

Such company can share it with its partners, affiliates, and a limited circle of third parties. It includes certified specialists who are aimed to help casinos with the operation or investigate the issues.

Also, all websites use cookies to enhance the player’s experience. They also use encryption to protect the customers’ data. Players can require a platform to change or delete the personal information by the request. All personal information is kept according to the standards of the European Union.