Casino Mate Privacy Policy: How We Collect, Keep, and Protect Your Data

The privacy policy is one of the key guides to the proper cooperation between a user and a platform. It determines such essential aspects of the cooperation as providing the information, keeping it, and sharing. Also, a platform owner states how it will use the users’ data and what are the purposes of this utilization.

It is important to read everything that concerns privacy policy before you register, as you will entrust a company with very personal data that must be protected. The Casino Mate does not differ from the other companies, as every modern website gathers particular information somehow.

What Kind of Data Do We Gather?

There are two main kinds of information online casinos gather from users. It can be divided into two big groups: personal information and non-personal information.

As it follows from the names, the kinds of data differ in their concentration on the personal details of a user. In other words, with non-personal data, it is impossible to identify the identity of a particular person.

On the other hand, any piece of personal data gives a clue about personalities, their location, contact data, etc. Here is what a casino gathers from users. Personal data goes first:

contact information (email address, phone number);
account info (name, surname, login/password);
location data (IP and physical address);
documents need for the KYC procedure (bank account details, ID card and utility bill photos);
banking information (wallet numbers, plastic card details, etc.).

That is all the info needed for a proper account management. A casino might require more specific information for the cases of disputes, investigations, and other possible occasions. Non-personal information includes:

user’s website experience (time on the site, website pages opened, links followed, etc.) gathered with cookies;
device information (model, operating system, MAC address, etc.) gathered with the website scripts;
history and contents of communication with the casino support team and management;
gaming experience details and bonus wagering details;
and other data that concerns the website surfing and using of the service on the whole.

In most, this data is gathered to improve a casino service by gathering analytics and providing a user with better offers.

Also, it might be used for the promotion of the service. It can be shared with the casino affiliates and partners to improve their services as well.

A casino has a right to refuse in providing the services to a user who masks the actual personal or non-personal information, changes it without notifying the casino staff, or refuses to provide it on demand of the casino management.

How We Use Your Data

There are several purposes for using the user’s data within Casino-Mate. As it was mentioned, we include different improvements to the service. Here are some details:

Proper account management and creation
Meeting the legislation – gambling site is obliged not to let minors in and provide exact financial reports. These demands are standard practice for all; the countries that allow online gambling.
Marketing – we need user’s information to create and improve already existing marketing strategies, offer new promotions, and watch the users’ preferences. Such information is also needed for the inner reports. If you have a Casino Mate account or you subscribed to our notifications, you will receive marketing communications through different channels such as email or phone. You can also opt-out by following the opt-out instructions included in an email or SMS message.
Problem solution – if a user faces a problem with an account, or a website issue, the company needs some personal information to solve the issue.
Dispute solution – we require the user’s personal information for the proper dispute solutions as well as for answering all possible claims.
General development needs user’s information for a better vision of the weak and strong sides of our platform.

There are many other purposes that might require your information. If you would like to learn them all, we recommend asking the support department of Casino Mate or studying the corresponding section of the Terms and Conditions agreement.

How We Keep and Protect Your Info

Like online casinos, we have several ways to protect your personal information.

First, we use SSL encryption. You can witness it by the HTTPS protocol in your browser, near the website address. It means that all the information is encrypted with 128-bit code, which is very difficult to hack.

Second, we use the services of the data centers in different countries, with maximal levels of security.

Third, we list all possible holders of the users’ personal information, so everyone can learn them. The information is kept on the company servers, in separate databases. The whole keeping is conducted according to the European Union Standards.

Does Casino Mate Share Your Data?

We might share some particular pieces of your personal information on some specific occasions. The first and the most obvious example is the staff and management.

Sharing users’ information with those employees who require it for work will ensure the fastest and most effective workflow.

Also, we might share the information with its franchise offices, casino websites, and affiliates.

Finally, we can share personal information in case of the investigation audits, checks, and tests conducted by third-party (but still eligible and licensed companies and people) specialists.

Any other usage and spreading of users’ personal information are prohibited in the Terms and Conditions of the current website.

The user agrees to all the terms and rules that concern their info automatically by using any piece of the Casino-Mate.

A user has a right to change the personal information and request the limitation by sending a corresponding inquiry via the support.

Contact Information

Users can contact the support department of the Casino-Mate by live chat or email address (assistance@casinomate.io). The support department works without pauses and delays. All the inquiries, suggestions, and requests for detailed explanations concerning the Privacy policy must be received by the support management. All the complaints concerning improper personal information utilization must be sent to the specified email address first.